Terms of Service

Agreement to Terms

By accessing our website or engaging our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services or website.

Services Provided

Chimney Sweeps Gutter Clean provides professional chimney and gutter services including:

• Chimney sweeping and cleaning
• Chimney inspections and assessments
• Gutter cleaning and maintenance
• Chimney repairs and installations
• Dryer vent cleaning
• Related chimney and gutter services

Service Scheduling and Appointments

Booking and Confirmation

• All service appointments must be scheduled in advance
• Appointment confirmation will be provided via phone or email
• We reserve the right to reschedule due to weather or emergency situations
• Customer must provide accurate contact information and property details

Cancellation Policy

• Customers may cancel or reschedule up to 24 hours before appointment
• Same-day cancellations may be subject to service fees
• We will provide reasonable notice for any cancellations on our part
• Emergency situations are exempt from standard cancellation policies

Pricing and Payment

Service Pricing

• Pricing is based on service type, property size, and complexity
• Written estimates provided before work begins
• Additional services require separate authorization
• Emergency services may carry premium pricing

Payment Terms

• Payment is due upon completion of services
• We accept cash, check, and major credit cards
• Returned check fee of $35 applies to insufficient funds
• Past due accounts may be subject to collection procedures

Customer Responsibilities

To ensure safe and effective service, customers must:

• Provide safe and reasonable access to work areas
• Clear furniture and valuables from fireplace areas
• Disclose known hazards or special conditions
• Be present during service or authorize a representative
• Secure pets during service appointments
• Provide accurate property and contact information

Service Warranties and Guarantees

Work Quality Guarantee

• We guarantee our workmanship for 30 days from service completion
• Materials and parts carry manufacturer warranties
• Warranty does not cover normal wear, misuse, or weather damage
• Customer must promptly notify us of any warranty claims

Limitation of Warranties

Our warranties are limited to repair or replacement of defective work. We do not warrant against pre-existing conditions, normal wear and tear, or damage caused by factors beyond our control.

Liability and Insurance

Our Insurance Coverage

• We maintain comprehensive general liability insurance
• Workers' compensation coverage protects our employees
• Proof of insurance available upon request
• Coverage limits available in policy documentation

Limitation of Liability

Our liability is limited to the cost of services provided. We are not liable for indirect, consequential, or punitive damages. Pre-existing conditions discovered during service are not covered under our liability.

Safety and Compliance

• All work performed according to industry standards and local codes
• Safety equipment and procedures followed on all jobs
• Hazardous conditions will be immediately reported to customer
• Work may be suspended if unsafe conditions are discovered
• Customer is responsible for obtaining necessary permits

Dispute Resolution

Complaint Process

• Concerns should be reported within 7 days of service completion
• We will investigate and respond to complaints promptly
• Good faith efforts will be made to resolve disputes amicably
• Documentation may be required for warranty claims

Governing Law

These terms are governed by California state law. Any legal disputes will be resolved in the appropriate courts of California.

Website Use

Acceptable Use

• Website is for informational and service booking purposes only
• Users must not attempt to damage or disrupt our systems
• Automated data collection or scraping is prohibited
• Content may not be copied or redistributed without permission

Intellectual Property

All website content, including text, images, logos, and designs, are protected by copyright and trademark laws. Unauthorized use is prohibited.

Emergency Services

• Emergency services available 24/7 for urgent safety situations
• Emergency rates may apply for after-hours service
• Response time depends on location and severity of situation
• Life-threatening situations should be reported to 911 first

Termination

We reserve the right to terminate service agreements for non-payment, unsafe conditions, or breach of these terms. Customers may terminate agreements according to the cancellation policy outlined above.

Changes to Terms

We may update these Terms of Service periodically. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of revised terms.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms of Service or to report service issues: