Privacy Policy

Information We Collect

Personal Information You Provide

When you contact us or use our services, we may collect:

• Name and contact information (phone number, email address, mailing address)
• Service requests and preferences
• Property details relevant to our services
• Payment information (processed securely through third-party processors)
• Communications with our team
• Service history and appointment details

Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and operating system
• Pages visited and time spent on our site
• Referral source and search terms used
• Device information and screen resolution

How We Use Your Information

We use your personal information to:

• Provide and schedule our chimney and gutter services
• Communicate with you about appointments and service updates
• Process payments and maintain service records
• Send service reminders and maintenance recommendations
• Improve our services and customer experience
• Respond to your inquiries and provide customer support
• Comply with legal and regulatory requirements
• Protect against fraud and ensure service quality

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

Service Providers

• Payment processors for secure transaction handling
• Scheduling software providers
• Communication platforms (email, phone services)
• Website hosting and analytics services

Legal Requirements

• When required by law or court order
• To protect our rights, property, or safety
• To protect the rights, property, or safety of our customers
• In connection with legal proceedings

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Provide relevant content and offers

You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

Data Security

We implement appropriate security measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure servers and data storage
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Secure disposal of obsolete information

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Typically:

• Service records: 7 years for warranty and legal purposes
• Contact information: Until you request removal or unsubscribe
• Website analytics: 2 years for business analysis
• Payment records: As required by law and accounting standards

Your Privacy Rights

You have the right to:

• Access your personal information we have collected
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request a copy of your data in portable format
• Object to certain uses of your information

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to delete your personal information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: