Refund Policy

Our Service Guarantee

We guarantee all our work and stand behind our services:

• Professional workmanship that meets or exceeds industry standards
• Use of quality materials and proper techniques
• Courteous and respectful service from our certified technicians
• Clean, safe work practices that protect your property
• Honest assessments and transparent pricing
• Timely completion of scheduled services

Refund Eligibility

Full Refund Situations

You are eligible for a full refund in these circumstances:

• Service not performed: We fail to complete the contracted service
• Significant safety oversight: Work creates new safety hazards
• Gross negligence: Work falls significantly below professional standards
• Property damage: We cause damage beyond normal wear from service
• Misrepresentation: Service differs materially from what was agreed upon

Partial Refund Situations

Partial refunds may be considered for:

• Incomplete service: Some aspects of contracted work not completed
• Minor deficiencies: Work quality issues that can be quantified
• Scheduling issues: Significant delays on our part affecting your schedule
• Customer dissatisfaction: Other reasonable concerns about service quality

Refund Process

Step 1: Contact Us Immediately

• Contact us within 7 days of service completion
• Explain your concerns in detail
• Provide photos or documentation if applicable
• Allow us the opportunity to inspect and correct any issues

Step 2: Investigation

• We'll schedule a return visit to assess the situation
• Our supervisor will review the work and your concerns
• We'll document any issues and discuss solutions
• Investigation completed within 3-5 business days

Step 3: Resolution

• Corrective action: Fix any deficiencies at no charge
• Re-service: Repeat the service properly if needed
• Partial refund: Reduce charges for incomplete or deficient work
• Full refund: Complete refund if service cannot be satisfactorily completed

Refund Timeline

Refund Methods

Refunds will be issued using the original payment method:

• Credit card payments: Refund to original card within 7-10 business days
• Cash payments: Check mailed within 5 business days
• Check payments: Refund check mailed within 5 business days
• Electronic payments: Electronic refund to original account

Situations Not Covered

Refunds are not available in these circumstances:

• Customer cancellation: After work has begun (cancellation fees may apply)
• Pre-existing conditions: Issues that existed before our service
• Normal wear and tear: Expected deterioration over time
• Customer negligence: Damage caused by customer actions
• External factors: Weather, acts of nature, or third-party actions
• Change of mind: After service is completed satisfactorily
• Delayed complaints: Issues reported more than 30 days after service

Service Warranty Period

Emergency Service Refunds

Emergency services have modified refund terms:

• Response and diagnostic fees are non-refundable
• Work performed to make situation safe is non-refundable
• Additional repair work follows standard refund policy
• Emergency rates clearly disclosed before service

Dispute Resolution

If you're not satisfied with our refund decision:

• Request escalation to our owner/manager
• Provide additional documentation or evidence
• We'll conduct a secondary review of your case
• Final decisions made within 10 business days
• Third-party mediation available for complex disputes

Contact Information for Refunds

To request a refund or discuss service concerns: